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Shipping & Processing Policy


What is the total delivery/processing time for my order?

All orders are processed and shipped automatically and directly. Orders are still processed and shipped during holidays or weekends.

The estimated delivery time for the download of your document is instant following payment.

Which locations do you deliver to/process documents for?

Our electronic documents are intended for users based in the Kingdom of Saudi Arabia.

How do I check the status of my order?

You will receive the status of your order for any documents via email. This will also include payment confirmation.

What can I do if I don’t receive my form?

If you don’t receive your form at the estimated time, it could mean either your email address was wrong or that a sending problem occurred from our part. You may contact our support team at [email protected] to help you with your purchased form.

What should I do if I receive a damaged or problematic form?

You may contact us at our official email address [email protected], and upload a picture of the damaged form. Once your request is received, we will manually work on the form and send it to you, or you may request ask a refund.

How can I return the item?

Please refer to our returns and refund policy.